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Service ii

Customer Self-Service Portals for SAP B1.

Let your customers check order status, view invoices, pay bills, and reorder, without calling your office. Reduces inbound customer service ticket volume by 30 to 50% in typical deployments.

from $35,000 6–8 weeks Fixed-fee
What's included

What you get.

i.

Branded customer portal at your domain

Custom domain, your branding, your voice. Customer authentication with email/password, optional MFA and SSO for B2B customers with their own IdPs.

ii.

Order tracking and invoice access

Customers see all their orders with status, tracking numbers, line items, and ETAs. View invoices and PDFs, sorted and filtered by date, status, or amount.

iii.

Online payment

Pay invoices via credit card (EBizCharge, Authorize.net, Stripe, or your existing processor). Customers see real-time payment status after submission.

iv.

Reorder workflow

Customers reorder common items from their order history. Submitted orders flow back into B1 as pending sales orders for your team to confirm.

v.

Account statements and document repository

Monthly statements on demand. Quotes, contracts, certificates of insurance, anything you want to make available.

vi.

No new SAP licenses required

Same Indirect Static Read exemption that applies to rep portals. Validated with your SAP VAR before any build.

Full service page with architecture, business-impact benchmarks, and detailed FAQ coming soon.

Stop being a lookup service for your customers.

Book a free 1-hour assessment. We'll learn your customer service patterns, identify the highest-volume call types, and show you how a portal would handle them.